Effective Date: May 18, 2025
At PlayFireKirinXYZ.Online, we strive to deliver a secure and transparent online gaming experience. Please read our Refund and Returns Policy carefully before purchasing or depositing funds into your FireKirin account.
1. No Refunds After Gameplay Begins
Due to the nature of digital services and online casino gameplay, we do not offer refunds once gameplay has started. By depositing funds and accessing FireKirin games, you acknowledge and agree to this policy.
2. Refund Eligibility
Refunds are only considered under specific conditions and only before you start playing. You may be eligible for a refund if:
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You made a duplicate transaction
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You were charged an incorrect amount
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Your account was credited incorrectly and you did not begin any game play
To request a refund under these conditions, you must contact us within 24 hours of the transaction.
3. How to Request a Refund
If you believe you are eligible for a refund, contact our support team at:
📧 [email protected]
Include the following details in your email:
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Full name and username
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Transaction ID or screenshot
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Reason for the refund request
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Proof that no games were played after deposit
Our team will respond within 1–2 business days.
4. Bitcoin & Third-Party Payments
If you made your deposit using Bitcoin, Cash App BTC, or a third-party wallet, please note that:
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Refunds may not be supported by all wallets
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We are not responsible for delays or errors caused by third-party apps
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Refunds (if approved) will be returned to the original wallet address only
5. Policy Acknowledgement
By creating an account and making a deposit on PlayFireKirinXYZ.Online, you confirm that you’ve read, understood, and agreed to this Refund and Returns Policy.
For any questions or concerns, please email us at:
📧 [email protected]